At mbi96, we believe the best entertainment comes from controlled and responsible gaming. This page provides all the information, tools, and support resources you need to ensure your gaming experience remains enjoyable — never burdensome.
We provide a range of tools that you can activate yourself through your mbi96 account to keep your gaming fully in your control.
Set the maximum deposit amount you can make per day, week, or month. Once the limit is reached, the mbi96 system will automatically block any additional deposits until the next period begins.
Limit the amount of time you spend in a single gaming session. The system will send reminders as you approach your set limit, and automatically log you out when time is up.
Set the maximum loss amount you are willing to bear within a given period. Once the loss limit is reached, your account will be blocked from placing new wagers until the next period begins.
Take a short break from the platform for 24 hours, 3 days, 7 days, or 30 days. During the break period, your account will be fully suspended and you will not receive any promotional communications from mbi96.
If you feel you need a longer break, the self-exclusion option allows you to block your account for 6 months, 1 year, or permanently. Requests are processed immediately and cannot be reversed before the period ends.
Enable real-time notifications to keep you informed of your total play time, total amount wagered, and any gaming patterns that may require your immediate attention.
Responsible gaming means enjoying online gambling purely as entertainment — by setting clear limits, understanding the risks involved, and never wagering money you need for daily essentials such as rent, bills, or food.
At mbi96, we take this responsibility seriously. For us, true success is not merely measured by the number of members who register or the volume of transactions processed — but by the long-term satisfaction and well-being of our members. That is why we invest in a comprehensive self-control system and a specially trained support team to assist members who need guidance.
Online wagering should feel light and enjoyable — like watching a movie or playing a video game. The moment it starts to feel like an obligation, a source of stress, or a way to make quick money, that is a sign something needs to change. mbi96 is ready to support you at every stage of that journey.
Core Principles of mbi96: Play for fun, not as an escape from problems. Set a budget before you play, stick to that limit, and stop when the fun stops.
Problem gambling rarely appears suddenly — it typically develops gradually without being noticed. Here are some early warning signs to watch for in yourself or someone you care about:
Feeling the need to increase the amount wagered to achieve the same level of excitement as before.
Frequently attempting to recover losses ("chasing losses") with larger, higher-risk bets.
Lying to family or friends about the amount of time or money spent on gambling.
Using money meant for basic needs such as bills, rent, or food for wagering purposes.
Feeling restless, irritable, or stressed when unable to play or when attempting to stop.
Neglecting work, family, or social responsibilities due to gambling activities.
Borrowing money or selling assets to fund wagering activities.
Playing as a way to escape personal problems, work stress, or feelings of loneliness and anxiety.
Don't Wait Until It's Too Late: If you identify more than two of the above signs in yourself, please contact the mbi96 support team via live chat or activate the self-exclusion feature immediately. The sooner you act, the easier it is to regain control.
All mbi96 self-control tools are accessible directly through your account — no need to contact support for basic tools. Follow these simple steps:
Log in to your mbi96 account using your registered username and password.
Go to the "Account Settings" or "Responsible Gaming" section in your profile menu.
Select the type of limit you wish to set — deposit, loss, session time, or self-exclusion.
Enter the amount or time period you wish to set as your limit. The system will validate the value.
Confirm the changes via OTP sent to your registered phone number for added security.
Your limit will take effect immediately. To reduce a limit, a 24-hour waiting period applies to prevent impulsive decisions.
Need Help? If you experience any issues while activating self-control tools, the mbi96 support team is ready to assist via live chat 24 hours a day, 7 days a week. We can also activate the limits on your behalf upon request.
Mbi96 takes the protection of minors extremely seriously. Our platform is exclusively for individuals aged 18 and above, without exception. The following are the measures we take to ensure compliance with this age requirement:
Age limit violations are something we take very seriously. Any account found to belong to an underage individual will be immediately suspended, all wins voided, and all deposits returned to their rightful owner upon completion of the investigation.
Responsible gaming is not just an added feature at mbi96 — it is part of our core company values. Here are the concrete commitments we uphold:
mbi96 Guarantee: We guarantee that every self-control tool you activate will take effect immediately and cannot be modified or cancelled by any party — including mbi96's internal team — without your own consent and verification.
Beyond mbi96's internal support, there are several professional organisations and resources you can turn to if you or someone you know needs additional help with problem gambling:
Providing counselling and social support services for individuals and families affected by problem gambling.
Providing emotional support and confidential counselling for individuals facing psychological stress, including those caused by problem gambling.
A peer support group for individuals struggling with gambling addiction — regular meetings held across Peninsular Malaysia.
Offering addiction treatment programmes, including gambling addiction, under the supervision of certified psychiatrists and clinical psychologists.
You don't have to face this alone. Reaching out for help is a sign of strength, not weakness. The mbi96 team can help connect you with any of the resources above should you need further guidance.
Mbi96 offers over 2,000 casino games in a safe, regulated, and responsible environment. Register today and set up your self-control limits from the start for a more relaxed and enjoyable gaming experience.
Download the mbi96 App
Access your self-control tools anytime through the mbi96 app. Set limits, review your gaming history, and contact support — all in one app.
Download App